Purchase & Refund Policy

Last updated: August 9, 2026

This policy explains how purchasing GlobalShield Premium works, what to expect after you pay, and how refunds are handled. It applies to all three plans: Monthly, Annual, and Lifetime.

1. How Activation Works

When you complete a purchase through PayPal, GlobalShield doesn't grant Premium the instant PayPal shows you a "payment complete" screen. Instead, PayPal sends a confirmation to our system (a webhook), which our dashboard verifies and then instructs the Discord bot to activate Premium on the server you selected.

Because this involves three separate systems talking to each other — PayPal's API, our dashboard, and Discord's own API — activation is not always instant. In the vast majority of cases it completes within a few seconds to a couple of minutes. Occasionally, delays on Discord's or PayPal's end can push this out further.

2. Our 5–10 Minute Guarantee

We stand behind this process with a concrete guarantee:

• If Premium has not activated on your chosen server within 5–10 minutes of a successful PayPal payment, contact us (see Section 6).
• Once we confirm your payment went through on PayPal's side, we will manually activate the plan you purchased on your server right away.
• In addition, as compensation for the delay, we will issue a 70% refund of what you paid for that purchase, even though you still keep the plan you bought.

This guarantee applies specifically to activation delays past the 5–10 minute window on a successful payment — it is not a general "change of mind" refund policy (see Section 3 for that).

3. General Refund Eligibility

Outside of the activation-delay guarantee above:

• Monthly and Annual plans: You can cancel future renewals at any time through PayPal (Settings → Payments → Manage automatic payments). Cancelling stops future charges but does not refund the current, already-paid billing period — you keep Premium until that period ends.
• Lifetime plan: Because this is a one-time payment for permanent access, refund requests are evaluated on a case-by-case basis and are generally only granted for genuine technical failures (e.g. Premium never activating and our team being unable to resolve it), not for change of mind after the fact.
• Refund requests made after Premium has been actively used on your server for an extended period are less likely to be approved, at our discretion.

4. What's Not Covered

• Refunds are not provided for accidental purchases on the wrong server — double-check your server selection before paying.
• We are not responsible for delays or failures caused entirely by PayPal or Discord being down or degraded on their end, though our 5–10 minute guarantee in Section 2 still applies regardless of the cause of the delay.
• Premium features used, then a refund requested afterward purely because you changed your mind, are handled at our discretion rather than guaranteed.

5. Chargebacks

If you have an issue with a purchase, please contact us first (Section 6) before opening a dispute or chargeback with PayPal or your bank — we can typically resolve activation issues, billing questions, or refund requests directly and faster than a formal dispute process. Filing a chargeback without contacting us first may result in the affected server's Premium access being suspended while the dispute is reviewed.

6. How to Request a Refund or Report an Activation Delay

Reach out via our Support Server or email maximgamin177@gmail.com. Please include:

• The Discord server the purchase was for (name and/or server ID)
• The plan purchased (Monthly, Annual, or Lifetime) and the approximate time of payment
• A PayPal receipt or transaction ID if you have one

7. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. The policy in effect at the time of your purchase is the one that applies to that purchase.